EUCUSA CONSULTING GmbH, headquartered in Vienna, is an international consulting firm specializing in customized feedback systems to increase employee and customer satisfaction. Since its founding in 1998, EUCUSA has successfully implemented over 1,000 projects in more than 80 countries.
The company's origins lie in the 1997-founded EUCUSA e.V. (European Customer Satisfaction Association), which was dedicated to promoting customer satisfaction as a European value. With the development of the EUCUSA method, a scientifically sound instrument was created that captures and analyzes the relationships between employee engagement and customer satisfaction.
EUCUSA offers a wide range of services, including employee and customer surveys, 360° feedback, the Future Readiness Check® for assessing the future viability of organizations, and the Trust Check for measuring trust within companies. These tools enable managers to make informed decisions and take targeted measures to improve corporate culture.
A unique selling point of EUCUSA is the combination of many years of consulting experience and specially developed software. With digital platforms such as ActionTracker and Report Manager, companies can track the progress of measures and present results transparently.
Under the leadership of Managing Director Mario Filoxenidis, EUCUSA pursues the goal of achieving sustainable improvements in organizations through appreciative communication and evidence-based analyses. The company has offices in Vienna, Berlin, and Linz and serves clients worldwide.
The animated film shows how employee surveys help managers and executives identify and improve weak points within their own companies.
Animated film on the topic of “data privacy” for Accenture D-A-CH 2018
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